FAQ

(FREQUENTLY ASKED QUESTIONS)

​How Do I Place An Order?
FOR ITEMS LISTED ON SITE PLEASE ADD TO CART AND CHECKOUT. FOR CUSTOM ORDERING NOT AVAILABLE ON  SITE PLEASE EMAIL TUTUBYTTINDY@GMAIL.COM OR SEND A QUOTE REQUEST ON OUR SITE.



WHEN WILL I RECEIVE MY ORDER?

ITEMS ARE SHIPPED OUT WITHIN 5-10 BUSINESS DAYS HOWEVER DUE TO COVID 19 THERE MAY BE SHIPPING DELAYS. PLEASE NOTE ONCE ITEM IS SHIPPED OUT WE ARE NO LONGER RESPONSIBLE FOR DELAYED SHIPMENTS.

CAN I PLACE A RUSH ORDER?

DEPENDING ON AVAILABILITY WE MAY BE ABLE TO HANDLE A RUSH ORDER. FEEL FREE TO MESSAGE US TO SEE IF WE CAN "FIT YOU IN SOONER"

DO I HAVE TO HAVE MY ITEM SHIPPED? CAN I PICK UP?

IF YOU ARE LOCAL INDIANAPOLIS YOU ARE ABLE TO PICK UP. PICK UP LOCATION IS NORTHWEST INDY NEAR 86th & MICHIGAN ROAD. 



 

WILL I KNOW WHAT MY CUSTOM DESIGNED T-SHIRT LOOKS LIKE BEFORE BEING SHIPPED?

YES, YOU WILL RECEIVE A MOCK UP IMAGE OF ALL CUSTOM ORDERS TO APPROVE.

CAN YOU MACHINE WASH THE TUTUS?

NO, TUTUS WILL DAMAGE IF MACHINE WASHED.

HOW SHOULD I WASH THE T-SHIRTS?

THE BEST WAY TO MACHINE WASH T-SHIRTS WOULD BE THE FOLLOWING:

TURN T-SHIRT INSIDE OUT IN COLD WATER. DRY ON LOW HEAT

DO YOU SHIP INTERNATIONALLY? 

CURRENTLY WE DO NOT OFFER INTERNATIONAL SHIPPING, HOWEVER WE WILL IN THE FUTURE.



 

Refunds
ORDERS ARE NON-REFUNDABLE ONCE APPROVED BY CUSTOMER. ALL SALES ARE FINAL, HOWEVER IF ITEMS ARE RECEIVED DAMAGED PLEASE CONTACT US TO FILE A CLAIM THROUGH SHIPPING SERVICE COMPANY
**NO REFUNDS ARE PROVIDED FOR SHIPPING DELAYS CAUSED BY THE CARRIER.

 

 

Thank you for shopping with TUTUS BY TT!