Frequently Asked Questions (FAQ)
How long does it take to process my order?
Our standard order processing time is up to 10 business days (excluding weekends and holidays). Once your order is completed, it will be packaged and shipped as quickly as possible. You will receive tracking information once your order has been shipped.
Do you offer rush orders?
Yes! Rush orders may be available for an additional fee based on our current production schedule. If you need your order by a specific date, please contact us before placing your order to confirm availability. Rush orders cannot be guaranteed without prior approval.
Do you accept bulk or large quantity orders?
Absolutely! We proudly offer bulk ordering for schools, businesses, organizations, family reunions, sports teams, churches, and special events.
To receive a custom quote, please submit the following information:
-
Quantity needed
-
Item(s) requested
-
Design details
-
Sizes
-
Desired completion date
We will provide a personalized quote based on your request.
Where do you ship?
At this time, Tutus By TT ships within the United States only. We do not currently offer international shipping.
Can I pick up my order?
No. At this time, all orders are shipped directly to our customers. Local pickup is not available.
How should I care for my tutu?
Our tutus are handmade with delicate materials and should never be machine washed or machine dried, as doing so may damage the tulle and overall design.
To help preserve your tutu:
-
Spot clean only when necessary.
-
If needed, hand wash gently with mild detergent.
-
Hang or lay flat to air dry.
-
Do not bleach or machine dry.
How should I care for my custom T-shirt?
To keep your custom apparel looking its best:
-
Turn the shirt inside out before washing.
-
Machine wash in cold water.
-
Use a gentle cycle when possible.
-
Tumble dry on low heat or hang to dry.
-
Do not iron directly on the printed design.
-
Do not use bleach.
Following these care instructions will help extend the life of your custom apparel.
Can I cancel or receive a refund on my custom order?
Because each item is made specifically for you, all custom orders are non-refundable once the design has been approved by the customer. Please carefully review all proofs, spelling, colors, sizing, and design details before providing final approval.
What if my order arrives damaged?
Every order is carefully inspected through our quality control process before it leaves our studio.
If your package arrives damaged during transit, you must file a claim directly with the shipping carrier. Tutus By TT is not responsible for damage that occurs after the package has been accepted by the shipping company.
What if my package is delayed after it has shipped?
Once your order has been shipped and tracking information has been provided, delivery is the responsibility of the shipping carrier.
If your package is delayed, lost, or experiences shipping issues while in transit, please contact the shipping carrier directly to file a claim or request additional assistance. Unfortunately, Tutus By TT cannot control carrier delays.
Will I receive tracking information?
Yes! Once your order has shipped, you will receive an email with your tracking number so you can monitor your package throughout the delivery process.
What if I entered the wrong shipping address?
Please contact us immediately if you notice an error in your shipping address. If your order has not yet shipped, we will do our best to update it.
Once an order has shipped, Tutus By TT is not responsible for packages delivered to an incorrect address provided by the customer.
How can I contact Tutus By TT?
If you have any questions before placing your order or need assistance with an existing order, please contact us through the Contact page on our website or email us. We are happy to help!